Last updated: July 5, 2026
At EcigRepublic (MIRHA & MINHA LLC), we want every order to arrive exactly as expected. Please inspect your order immediately upon delivery and review the policy below for returns, exchanges, and refunds.
Online Orders
Due to the nature of vaping products and industry regulations, returns and exchanges are accepted only for items confirmed to be defective, damaged in transit, or incorrectly shipped. Requests must be submitted within 10 days of confirmed delivery by contacting support@ecigrepublic.com.
Eligible Return Situations
We accept claims for defective or malfunctioning products, incorrect items received, and items damaged during shipment. To start a claim, email support@ecigrepublic.com with your order number, a description of the issue, and photos or video showing the defect. Missing photos or videos may delay or prevent claim approval. Our team may also ask you to complete basic troubleshooting steps (such as charging verification) before approving a replacement.
Non-Returnable Items
Unless confirmed defective, the following are not eligible for return or exchange: e-liquids, pods and coils, disposable devices, clearance or promotional items, consumable products, and items with cosmetic damage caused after purchase. Opened products may qualify for store credit or an exchange of equal value on a case-by-case basis.
Lost, Stolen, or Undeliverable Packages
We are not responsible for packages once the carrier marks them delivered. If your package shows delivered but you cannot locate it, check with household members, neighbors, and your mail room, then contact support@ecigrepublic.com as soon as possible. Eligible orders may qualify for a one-time courtesy replacement or store credit. If a package shows no tracking movement for 10 or more business days, we will review the order for a refund or replacement. Please allow up to 3 business days for initial tracking updates after a label is created.
Returned or Undeliverable Shipments
Orders returned to us due to an incorrect address, failure to sign, or carrier delivery issues are processed once they arrive back at our warehouse and may be subject to a $14.95 restocking fee.
Adult Signature Requirement
Federal and state law require an adult signature (21+) on delivery for all vaping product shipments. If a package is returned because no adult was available to sign, a $14.95 restocking fee may apply.
Cancellations
Orders cancelled before shipment are refunded in full to the original payment method. Contact support@ecigrepublic.com as soon as possible with your order number; once a shipping label has been created, the order can no longer be cancelled, but you may start a return as described above.
Our Rights
We reserve the right to deny requests that do not meet policy requirements, limit excessive return activity, and update this policy at any time without prior notice.
Contact
For any return or refund question, contact support@ecigrepublic.com. MIRHA & MINHA LLC, 7400 Harwin Dr, Suite 110, Houston, TX 77036.